PRIVACY POLICY
We value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we may collect when you visit the Zolani Fragrance website, place an order, contact us, or interact with our services through email, phone, contact forms, or other communication channels.
It also explains how we use, store, and protect your information, the choices and rights you have regarding your personal data, and the measures we take to keep your information secure. Our goal is to provide you with a trusted, transparent, and seamless fragrance experience while handling your personal information responsibly.
Contact details
If you have any questions about the privacy policy, feel free to contact us. We’ll get back to you within 24 hours.
Contact Info
- Phone: 03171254699
- Email: info@zolani.pk
Why do we collect personal information?
At Zolani Fragrance, we collect personal information to provide you with a smooth, secure, and personalized shopping experience. The information we collect helps us process your orders, communicate with you, provide customer support, and continually improve our products and services.
When you place an order, contact us, submit a form, or communicate with us through email, phone, or other available channels, we may collect the information necessary to respond to your request and fulfill your needs.
If you choose to subscribe to our updates, we may use your information to send you news about new fragrance launches, special offers, exclusive collections, and other updates from Zolani Fragrance. You can unsubscribe from these communications at any time by using the unsubscribe option provided in our emails or by contacting us directly.
We may also use collected information to better understand how customers interact with our website, improve your shopping experience, and provide more relevant products, services, and communications.
We only collect and use personal information for legitimate business purposes and take reasonable measures to keep it secure.
If you no longer wish to receive marketing communications from us or would like to request changes to your personal information, you can contact Zolani Fragrance through our available communication channels. Please note that opting out of marketing communications does not necessarily remove information required to process your orders or comply with our legal and business obligations.
What personal information do we collect?
- Personal information you provide when placing an order or creating an account, such as your name, email address, phone number, billing address, shipping address, and other details necessary to fulfill your order.
- Information you provide when contacting us through our website, contact forms, email, phone, or other communication channels.
- Information you provide when subscribing to our newsletters, promotional updates, or fragrance-related communications, such as your name and email address.
- Order and transaction information, including the products you purchase, order history, delivery details, and related customer service requests.
- Technical information collected when you use our website, such as your IP address, browser type, device information, operating system, pages visited, approximate location, referral source, and website usage patterns.
- Information collected through cookies and similar technologies to help us operate, secure, analyze, and improve our website and shopping experience.
How do we use the collected information?
- Process, confirm, and deliver your orders.
- Provide customer support and respond to your questions, requests, and inquiries.
- Personalize and improve your shopping experience on the Zolani Fragrance website.
- Manage and improve our website, products, services, and business operations.
- Send order confirmations, delivery updates, service notifications, and other essential communications related to your purchases.
- Send emails or other communications that you have specifically requested, including newsletters and fragrance updates.
- Send marketing communications about new fragrances, collections, special offers, promotions, and other Zolani Fragrance updates. You may unsubscribe from marketing communications at any time.
- Understand website usage and customer preferences so we can improve our products, services, and overall customer experience.
- Protect our website, customers, and business against fraud, misuse, unauthorized activity, and security threats.
Who has access to your personal information?
- When required or permitted by applicable law or by a lawful government or regulatory request.
- When necessary in connection with actual or potential legal proceedings.
- When necessary to establish, exercise, or defend our legal rights, protect our customers or business, or investigate and prevent fraud, unauthorized activity, or other security concerns.
- In connection with a business transfer, such as a merger, acquisition, restructuring, or sale of some or all of our business assets, where permitted by law.